Summary of the project – Retail Industry Analytics

The client is an established company and has been operating in the food and beverage retail space for a long period. Their end customers are spreads across multiple regions within the middle east. Dealing in multiple product lines they have a vast array of stores across the region. They have been using a mix of Microsoft Dynamics solution for the back-end operations as well as retail front end POS.

Challenges of the client

A typical problem faced by our client was unifying the data from multiple sources and being able to use the same for business reporting purposes. The reports were inward facing in the sense that, it caters to multiple users from various departments such as finance and sales & marketing. It had to meet the role specific needs of user like regional sales heads and senior management.

How we are added value

We were able to analyze the needs of the client through a systematic approach comprising of standard questionnaires and interactive workshops to breakdown the requirements to as fine as possible. It helped the client team to visualize their requirements better and lend clarity to thought. The exercise added value in terms of being able to define the field level and filter level details along with role based requirements into a simplified excel sheet. Our team worked with the subject matter experts (domain) and the client IT team to map the requirements to the various source systems and were able to design and implement an architecture fit for not just their current business needs but also with a vision for future needs of scalability.